Asia Contact Centers Week 2016
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Andrew JeffreeAndrew Jeffree
    Head of Contact Centers Retail Asia Pacific
  • Michael WarrenMichael Warren
    Vice President Global Business Services
    Multimedia Development Corporation Sdn Bhd
  • Kazim JessaKazim Jessa
    Head of Contact Centre
    Emirates NBD
  • Hence SteveHence Steve
    Customer Relationship Management & Customer Experience Group Head
    Indosat Ooredoo
  • Emil SeyfferdtEmil Seyfferdt
    Retail & Contact Centre Development Manager
    Emirates Airlines
  • Bach Ngoc VinhBach Ngoc Vinh
    Network Operation Center Specialis
  • Jaque LimJaque Lim
    Head of Assistance
    International SOS
  • Eyad TachwaliEyad Tachwali
    Senior Manager – Service Development & Performance Operations
  • Rudyard Von De LeonRudyard Von De Leon
    Director, Customer Care Operations
    Western Union
  • Nitaya PhithaksphongsNitaya Phithaksphongs
    SVP-Office of President
    Bangkok Bank Public Company Limited
  • Mynool HossainMynool Hossain
    Head Contact Experience
    Airtel Bangladesh
  • Henry ChengHenry Cheng
    Head, Information Fusion Centre
  • Kannan RajaratnamKannan Rajaratnam
    Head of Customer Experience (Malaysia, Singapore, Hong Kong & Taiwan)
    ZALORA Group
  • Raghu MohapatraRaghu Mohapatra
    Executive Director & Global Head Client Journeys Group Retail Banking
    Standard Chartered Bank
  • Dr Jason PriceDr Jason Price
    Management Consultant
    Price Perrott Limited
  • Vinnie PanickerVinnie Panicker
    Director APAC, Global Customer Operations
    eBay Marketplaces
  • Lynette LowLynette Low
    Head of Customer Delight Management Department
    Canon Singapore
  • Munirah LooiMunirah Looi
    Founder/President & CEO,
    Brandt International
  • Mohd Fauzil WahabMohd Fauzil Wahab
    General Manager, BPO Operations
    VADS Bhd
View All Speakers

Asia's Leading Contact Centres Event Comes to Singapore!

Proudly Sponsored by MDEC, Contact Centres Week Asia will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies and innovation in Contact Centers Management! A Must-Attend!



Key Summit Highlights:

  • Case Studies Hear 20+ experts from the leading companies across different industries - including banking & finance, airlines, healthcare & telecommunication - share their case study experiences and updates on how to improve customer satisfaction, encourage employee engagement and boost agent retention.
  • Best Practices ANZ, Western Union, MDEC, Bangkok Bank and many more leading companies will share best practices on building a high performance contact center, how to move into cloud, latest contact centre technologies/innovation,  bringing social media interactions into contact centers, bridging the divide between IT support and operations etc.
  • Interactive Discussions Join exclusive panel discussions featuring contact center experts as they share real life perspectives on hot topics such as integrating social media into contact centers, creating a positive culture and engaged employees with a remote workforce, latest technologies to apply in your contact centers, and gamification in contact centers
  • Detailed Presentations Gain insights from Standard Chartered Bank, Zalora Group, Indosat, Airtel, SMRT Corporation Ltd etc on strategies to take your customer care to the next level, create contact center efficiencies and a differentiated customer experience and achieve company alignment across regions for customer centricity
  • In-depth Workshops Attend 3 Expert- Led Workshops to learn the best practices of implementing social media, leveraging customer feedback across all channels, boosting agent retention and harnessing data to drive contact center performance

Hear what Attendees are Saying!

"An excellent opportunity to meet and discuss issues with a broad range of senior level colleagues. I am looking forward to it!" - Rudyard Von De Leon, Director, Customer Care Operations, Western Union


“Contact Centers Weeks Asia 2016 will be a good networking opportunity, keeping up with ongoing and new methods & technologies available to increasing customer satisfaction and agent retention”Jacque Lim, Head of Assistance, International SOS


“ Equip Global’s Contact Centers Weeks Asia 2016 brings together experience from all over the world. It covers all important issues related to contact centers and high-level keynote speakers will share case studies on best practices. The Summit will also provide us with an extraordinary opportunity to network with global experts in the field. A must-attend.” - Andrew Jeffree, Head of Contact Centers, Retail, Asia Pacific, ANZ

More Information

As registrations are now closed, please email us at for more information about the event


  • Multimedia Development Corporation (MDeC)
view all sponsors


  • Customer Service Manager
  • Developing Telecoms
  • CRM Xchange
  • Call Centre Search
view all partners
Get 40%
Cash Back
Terms & Conditions Apply

Knowledge Center

Visit the Download Centre to access related reports, articles, interviews and other useful resources

Quick Links

PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here:
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

For more information visit Terms and conditions apply.

Tell a Colleague

Asia Contact Centers Week 2016
15 March 2016 - 18 March 2016
  • Thank you. We have sent an email with the event details to your colleague.
    [ Close Popup]
Copyright EquipGlobal 2017 All Rights Reserved