Customer Experience Management for Airports Summit
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Hyun LeeHyun Lee
    Advertising Media Concessionaire,
    Seoul-Incheon International Airport, Korea
  • Winfried HartmannWinfried Hartmann
    Senior Vice President Sales & Customer Relations,
    Frankfurt Airport Services Worldwide, Germany
  • Karen EllisKaren Ellis
    Chief Customer Experience Officer,
    San Antonio International Airport, USA
  • Paula GadovaPaula Gadova
    Customer Service Manager,
    Airport Bratislava, Slovakia
  • Debra BouierDebra Bouier
    Airport Customer Service Manager,
    Orlando Aviation Airport, Florida, USA
  • Ireneusz DylczykIreneusz Dylczyk
    Commercial Director,
    Lublin Airport, Poland
  • Ruzliana Fazila KamarudinRuzliana Fazila Kamarudin
    Senior Executive Human Resource Services – Performance Management,
    Malaysia Airport
  • Fery UtameyasaFery Utameyasa
    Senior Manager of Aeronautical Business,
    Soekarno-Hatta International Airport, Indonesia
  • Ramdan PradarmaRamdan Pradarma
    Vice President Airport Services,
    AngkasaPura Airports, Indonesia
  • Sang Jong AhnSang Jong Ahn
    Vice President Commercial,
    Bangalore Airport, India
  • Kate McCreery-CarrKate McCreery-Carr
    General Manager Operations,
    Cairns Airport, Australia
  • Daniel Marius OppaDaniel Marius Oppa
    Head of Operations and Safety Manager,
    Cluj Avram Iancu International Airport, Romania
  • Nandita BhattNandita Bhatt
    Airport Authority of India
  • Diana PohDiana Poh
    Regional Manager, Airport, Passenger, Cargo & Security, APAC,
    International Air Transport Association, Singapore
  • Sothea SengSothea Seng
    Commercial Sales Manager,
    Phnom Penh International Airport, Cambodia
  • Peter KnudsenPeter Knudsen
    BLIP Systems
View All Speakers

World’s Leading Customer Experience Management for Airport Summit is Coming to Singapore in 2017!

In the increasingly competitive world of airports today, airports around the world are constantly evolving and growing at a rapid rate to keep up with then ever-increasing demand of passenger numbers- along with their expectations. As passenger number increase, and airlines can do business with greater number of aiprorts, airports must increase their commitment to improve their service standards. Customer today are more knowledgeable and have higher expectations of airports than ever before. To achieve success, airport need to have exceptional strategic plans in place to be able to adequately manage the expectations of their customers. By prioritising customer service and experience, it sets the correct standards and direction moving forward to ensure customer is always at the core of  every decision the airport makes. 

It is also critical that ascustomer demands are increasing, airport operators have to understand their customers and their needs. Airport operators must understand what customers’ expectations are of a great passenger experience and where possible surpassing their expectations by going the extra mile to make sure that the customers are happy after all. The customer regardless airline Or passenger must be the number one priority. 

This is why you must not miss the golden opportunity to be at the Equip Global’ s Customer Experience Management for Airport Summit 2017 which is tailored to bring together airport operators and aviation authorities as well as service providers in the airport industry to developing effective and innovative customer experience management strategies for airports. This event will help airports source out new revenue streams, brainstorm CX strategies, and uncover a range of opportunities in airport service provision, partnerships and future customer experience management strategies in order to achieve ROI in your customer experience efforts.

What Makes Customer Experience Management for Airports Summit 2017 A Must Attend Event For All Airport Operators:

  1. Recipe for Success Hear from Top Performing Airports of the SKYTRAX World Airport Awards 2017 share their experience and success story in creating engaging customer experience and developing strategic approaches to enhance customer experience throughout customer’s journey
  2. Interactive Discussions Join exclusive panel discussions featuring Award Winning Airport Operators globally as they share their challenges and perspectives in investing into enhancing customer experience though the streamlining of processes, innovation and technology implementation.
  3. Eye-Opening Presentations Gain strategic insights from over 16 industry experts on overcoming major challenges in areas including effective customer experience strategies, tailoring service delivery, communications, offer & incentives according to customer demands, providing useful information, improving check in timing & processes, customer relationship & loyalty management, value added service, terminal design, customer service experience design, maximizing non-aeronautical spending, retail propositions packing and many more.  
  4. In-depth Workshops: Attend the 4 Expert-Led Pre & Post-Summit Workshops to grasp the nuts and bolts in managing effectively on customer experience. Elevate your Summit Experience to the Next New Level!

5 Key Benefits of Attending Customer Experience Management for Airports Summit 2017

  • Find out the latest updates and practical information on customer-centric strategy design for airports industry as well as the latest and hottest trends within the airport customer experience management industry
  • Award Winning Airport Operators and Industry Experts are to be present at the summit – Grab the opportunity to share and gain new perspectives on innovating airport and terminal design and improve airport commercial activities to enhance your airport customer experience
  • Hear from 20+ renowned industry experts with profound customer experience management for airport and have successfully developed effective customer experience strategies globally share their experiences in terms of airport customer experience services, effective customer relationship management, incorporating technology as the strategic tool for customer experience strategies for airport, decision making, how airports best manage airlines, driving non-aero revenue through customer experience and amongst others
  • Explore Practical Solutions to Enhance Customer Experience Challenges including terminal design & setup, customer experience management, customer relationship and loyalty management, value added services, improve non-aeronautical activities, big data usage, translating customer insights into actionable results and learn how to deal with them
  • Diverse Networking Experience – Meet up with not just airport industry leaders but also high-profile decision makers from the aviation authorities and industry leaders such as technology vendors, airlines, architects, investors, etc. within the world to foster a strong collaborative network relationship and discuss airport-wide service improvements projects! 

Reserve your seat today and take advantage of the super saver discounted prices! 

Who Will You Meet At Customer Experience Management for Airports Summit 2017

This event is tailor-made for top decision makers, MDs, Director, General Managers, Heads & Senior Executives of the following divisions from across GLOBAL Airport Operators & Authorities:

·         Customer Experience

·         Customer Service

·         Customer Loyalty/CRM

·         Commercial

·         Sales & Marketing

·         Brand Management

·         Retail

·         Retail Operations

·         Airport Services

·         Sales & Marketing

·         Digital/Digital Transformation

·         Brand Management

·         Terminal Operations

If you wish to hear about a specific topic or from a specific speaker, please provide your feedback to:


  • BLIP Systems
view all sponsors


  • Airport Supplier
  • Momberger
  • TelcoProfessionals(TP)
  • Elemental
  • Voices of Leaders
  • Social Media Portal (SMP)
  • The Retail Times
  • APAC CIOoutlook
view all partners
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Customer Experience Management for Airports Summit
25 July 2017 - 28 July 2017
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