Operational Excellence in Insurance Summit 2017
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • John M. LerebulanJohn M. Lerebulan
    Agency Director,
    PT. AXA Financial Indonesia
  • Padmakumar NPadmakumar N
    Head – OpEx & Consulting,
    AXA Business Services Pvt. Ltd
  • James PeiJames Pei
    VP and CIO,
    China ShenZhen QIanhai Insurance Exchange
  • Farooq (Ahmed) FaridFarooq (Ahmed) Farid
    Vice President - Strategy & Technical,
    Oman Insurance Company
  • Dr Mukund KulkarniDr Mukund Kulkarni
    Head of Underwriting and Claims,
    AXA Business Services
  • Nadym ChandnaNadym Chandna
    Head of Takaful,
    Jubilee Life Insurance Company Ltd
  • Nickolai IndrarajasaNickolai Indrarajasa
    GHS & Services,
    CIU Insurance
  • William WahbaWilliam Wahba
    Claims Management, Business Development, Insurance and Operations Expert,
    AIG Shared Services (M) Sdn Bhd
  • Pardjo YapPardjo Yap
    GREAT (Governance, Risk Management & IT),
    PT Asuransi Central Asia
  • Hasnor HussinHasnor Hussin
    Head of Family Claims & Medical Services,
    Zurich Takaful Malaysia Berhad
  • Triwandy Jumidal JamalTriwandy Jumidal Jamal
    Chief Agency Officer,
    Sinarmas MSIG Life
  • Tsukasa MakinoTsukasa Makino
    Manager, Corporate Planning Department,
    Tokio Marine & Nichido
View All Speakers

World’s Leading Operational Excellence in Insurance Summit focused on providing Insurance & Reinsurance Companies with proven strategies and innovation in achieving operational excellence!

Due to the competitive landscape of the insurance industry, Insurance Companies’ Operations Department are put under a lot of pressure to improve & streamline their operational processes despite limited budget and resources. The tricky situation for operational excellence & business transformation teams is constantly they are challenged by the question of “How can I make my service delivery more cost efficient but at the same time keep pace with company’s SOP, Regulatory Requirements, Market Demand and Increasing Customers Expectations?”

The Operational Excellence in Insurance Summit 2017 will specifically focus on best practice strategies on how you can enhance operational excellence in your organization through topics focused around  daily operational matters raised by insurance practitioners including streamlining operational system & SOP, optimizing digitalization for marketing & product development, enhancing your underwriting process to eliminate unnecessary costs, leading strategies to prevent fraud claims, improving customer experience, leverage technology advancement for premium collection, transforming customers’ data into useful marketing leads, key considerations on partner/vendor selections, insurance operational process excellence and more!

Taking place between 1-4 August 2017, Operational Excellence in Insurance Summit 2017 is Asia’s premier networking and learning platform for Insurance & Reinsurance Companies to discuss and share insightful experiences on achieving operational excellence.

Key Benefits of Attending Operational Excellence in Insurance Summit 2017

  • Case studies on Operational Excellence in Insurance across Asia Pacific including Indonesia, Vietnam, Cambodia, Singapore, Thailand, Philippines, India, Malaysia, Australia and Hong Kong amongst others
  • Identify latest technologies, solutions and techniques related to Business Process Automation, Administrative Process, Digital Marketing, CRM, Back-End System Support, Data Analytics, Telematics Solutions and more
  • Discuss and forecast the future impact of digitalization will be having on improving operational process and how you can optimize this opportunity to achieve operational excellence
  • Understand how you can streamline process on CRM, Premium Collection & Data Analysis system, restructure underwriting process to minimize risk, eliminate fraud claim to reduce operational cost, digitalize marketing plan to meet with market trends, implement effective staff retention strategies to keep turnover cost low, enhance customer satisfaction on service delivery from our list of expert speakers who are actively involved in operational process
  • Interactive Panel Discussions featuring Head of Operations, Business Transformation Managers, Business Improvement/Continuous Improvement Leaders, IT Supports & Operations, Process Management/Excellence Managers, General/Life/P&C Insurance Departments, Head of Claims & Underwriting, COO, General Manager - gain real-life perspectives from these key groups of people in the value chain
  • Network with insurance decision maker across the value chain in the Operational Excellence professional network looking to improve their operational process 

"Excellent experience, great content, meet some really intelligent people! Equip Global created this one-of-its kind platform for us to really learn from the experts to resolve the challenges we are struggling!"

- Pardjo Yap, CIO-GREAT (Governance, Risk Management & IT), PT Asuransi Central Asia

Who you will meet in Operational Excellence in Insurance Summit 2017?

From Insurance & Reinsurance Companies, Insurance Brokers:

Directors / Managers / Head of / VPs:

  • Operational Excellence
  • Business Transformation
  • Business Improvement/Continuous Improvement
  • Operations
  • IT
  • Process Management/Excellence
  • General/Life/P&C Insurance
  • Claims & Underwriting
  • Product Development

Extra Savings!

This Summit is PIC/HRDF Claimable! Email us at enquiry@equip-global.com for more information.


  • Elemental
  • Social Media Portal (SMP)
  • Financial Nigeria
  • Risk & Insurance
  • APAC CIOoutlook
  • Diliger
view all partners
Get 40%
Cash Back
Terms & Conditions Apply

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Quick Links

PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

For more information visit http://www.iras.gov.sg/irashome/picredit.aspx. Terms and conditions apply.

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Operational Excellence in Insurance Summit 2017
01 August 2017 - 04 August 2017
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