Omnichannel Contact Centers Masterclass 2018

Your Expert Trainer

Vice President of Customer Experience, Major Telecommunication Operator

Over 17 years of practicioner experience in customer services and contact center operations and is a subject matter expert in omnichannel contact centers strategy, planning and implementation, customer experience management, omni-channel customer experience strategy, customer journey and digital transformation, cost optimization, productivity improvement and optimizing profitability through operational efficiency, contact center management, process standardization, service quality enhancement programs, improvement of performance & efficiency, developing people, spearheading initiatives that strengthen customer service capabilities, expand revenue–generating capabilities & maximize ROI.

Possess sound technical knowledge on various contact center solutions & CRM architecture, work force management, IVR, USSD and self care apps. Launched his country’s 1st virtual customer service center – online airtel experience center ‘OAEC’ that won the Asia Communication Award 2015 under best customer service initiative category. 

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PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here:
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

For more information visit Terms and conditions apply.

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Omnichannel Contact Centers Masterclass 2018
19 September 2018 - 20 September 2018
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