2nd Airport Accessibility and PRM Services Summit 2019
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Alison Dalton Alison Dalton
    Accessibility Manager
    British Airways
  • Sathya NairSathya Nair
    Head of Service Quality, Training & Standards
    Bengaluru International Airport Limited
  • Kelvin LeeKelvin Lee
    Assistant Director, Member and External Relations (Asia-Pacific)
    International Air Transport Association (IATA)
  • Kazumi HiraokaKazumi Hiraoka
    Senior Manager - IT & Comms Systems Facilities Management Department
    Narita International Airport
  • Dimitrios MonogiosDimitrios Monogios
    Training Manager
    Fraport Greece S.A
  • Mujib ShaikhMujib Shaikh
    Learning & Development Manager
    Emirates Group
  • Pulla HezekiahPulla Hezekiah
    General Manager of Airport Operations
    Airport Authority of India
  • Reg KrakeReg Krake
    Director of Customer Experience
    Vancouver Airport Authority
  • Maria CookMaria Cook
    Chairperson at Autism Support Crawley and Autism Ambassador
    Gatwick Airport
  • Angelo DeveraturdaAngelo Deveraturda
    Airport Services Manager
    Philippine Airlines
  • James DavisJames Davis
    Program Manager of Airport Terminal Resource Management System
    Greater Toronto Airports Authority
  • Prasad NairPrasad Nair
    Head L&OD, Quality & Customer Care
    GVK-Mumbai International Airport
  • Hannah ChathamHannah Chatham
    Wayfinding Designer
    San Francisco Airport
  • Michael ConnollyMichael Connolly
    UK Aviation Sector Champion, PRM Expert
    Skywise Solutions Ltd
  • Everita StrelcaEverita Strelca
    PRM & Transport Expert
    Skywise Solutions Ltd
View All Speakers


The 2nd Airport Accessibility & PRM Services Summit 2019 returns to Singapore this October 2019, with the aim of once again providing the most significant opportunity for international airports to debate current Airport Accessibility & PRM issues, as well as to form business relationships on a global scale.

Bringing together airport industry professionals sharing information on over a range of topics - from Overcoming the lack of disability awareness and equality, to methodologies, frameworks, as well as quality management and systems review, Equip Global’s “2nd Airport Accessibility & PRM Services Summit 2019” aims to foster dialogue at a global level and lay the groundwork for a robust action plan that supports the unique nature of the industry and its challenges.

Dedicated to helping airports globally grow via improving their level of operational excellence and service quality, the 2nd Airport Accessibility & PRM Services Summit 2019” provides an exceptional platform where attendees gather to pool information, address concerns, discuss solutions and exchange ideas for the future development of Airport Accessibility and PRM Services. Taking place 15- 18 October 2019 in Singapore,

Equip Global’s 2nd Airport Accessibility & PRM Services Summit 2019 will be an excellent platform for professionals involved in the airport industry to learn from and Thrive in this Ever-Changing Aviation Landscape. Featuring leading players in the sector – including presentations from the leading PRM services airports around the world, showcasing their Tried-and-Tested Proven Alternative Security Screening Strategies, Inclusive Terminal Designs to Facilitate the Ease of Orientation for the PRM Passengers, Best Methodologies on how you can Engage in Optimum Resources Planning, and MORE!



Key takeaways from attending the 2nd Airport Accessibility and PRM Services Summit:

  • Instilling Call Points Within Airport Terminals to Facilitate Easy Movement For Passengers with Different Levels of Reduced Mobility
  • Leveraging Technological Tools to Improve the Evaluation, Billing and Complaints Management Processes of the PRM Assistance Services
  • Overcoming the Lack of Disability Awareness and Equality Through Collaboration with Disability Associations to Develop a Comprehensive Training Program 
  • Identifying the Four International Categories of Passengers Requiring Special Assistance to Better Determine their Level of Disability and Support Needed
  • Incorporating “Ease of Orientation” into your Terminal design to Encourage for an Inclusive Airport Experience - Lessons Learnt and Best Practices
  • Monitoring, Auditing, Measuring the Service and Waiting Times of your PRM Passengers in the Airport Holding Area so as to Gauge Efficiency and Productivity
  • Laying a Solid Framework for Alternative Security Screenings to Overcome the Mobility Restrictions of your PRM Passengers
  • Engaging in Optimum Resources Planning by Generating Flexible Duty Rosters that Takes into Consideration all Flights and Manpower Available
  • Identifying Budgeting Variations to Overcome the Challenges of Manpower Allocation in a Dynamic PRM Environment

Who Should Attend the 2nd Airport Accessibility and PRM Services Summit:

This event is tailored made for Heads/Senior Managers/Managers/Senior Executives from across airports and authorities including:

  • Accessibility/PRM Services Planning
  • Airport/Terminal Operations
  • Airside/Landside Operations
  • Design & Planning
  • Customer Experience/Passenger Experience
  • Quality Service Management
  • Resource Planning

Like more information?

A detailed conference agenda is still under development. If you wish to hear about a specific topic or from a specific speaker, please provide your feedback to: enquiry@equip-global.com


  • Airport Suppliers
  • Momberger
  • 50 Sky Shades
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The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

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2nd Airport Accessibility and PRM Services Summit 2019
15 October 2019 - 18 October 2019
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