4th Customer Experience Management for Insurance Summit 2021
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Rohit NambiarRohit Nambiar
    Group Chief Executive Officer,
    Tune Protect Group
  • Kasun YatawaraKasun Yatawara
    Head of Digital Enablement,
    Allianz Insurance Lanka Ltd
  • Tina TangTina Tang
    Assistant Manager- Experience Designer,
    Manulife
  • Ankit GoenkaAnkit Goenka
    Head Customer Experience,
    Bajaj Allianz General Insurance Company
  • Ashwani GuptaAshwani Gupta
    Head of Business Transformation,
    Consulus
  • Dinesh YogaratnamDinesh Yogaratnam
    Head of Marketing & Customer Experience,
    HNB Assurance PLC
  • Mina SahibMina Sahib
    Founder,
    Women Insurance Network
  • Yogaiswaran KandiahYogaiswaran Kandiah
    Senior Manager, Operations & Customer Experience (HOD),
    Liberty Insurance Berhad
  • Arlina BenyaminArlina Benyamin
    Customer Engagement Senior Manager,
    Generali Indonesia
  • Santhoosh BabuSanthoosh Babu
    Head, Customer Engagement & HNW Underwriting,
    Etiqa Insurance and Takaful
  • Harriett MacunoHarriett Macuno
    CX Manager,
    AXA
  • Mohan PereraMohan Perera
    Brand Manager,
    Sri Lanka Insurance Corporation Limited
View All Speakers

Be at the World's Leading Customer Experience Conference for the INSURANCE INDUSTRY!

As consumers become more “insurance conscious.”in a post-pandemic world, the key question at the top of any Insurance CX leader’s mind would be how to engage and reassure clients in this rapid evolving and fear-stricken post endemic environment? Customer experience is becoming the defining differentiator in the insurance industry, with consumers become technologically rich in knowledge. To establish a successful relationship between insurers and customers, companies must focus on not only meeting consumer demands during each phase of the customer journey but exceeding and implementing value-added services that makes that journey with the company a pleasant one. A study done by McKinsey shows that 81% of companies expect CX to be the key battleground in the race for market dominance while also authenticating that up to 70% of consumers base their opinion of a business on the quality of its Customer experience!

Let’s rethink and rediscover the customer service experience for your customers at the exclusive 4th Customer Experience Management (CEM) for Insurance Summit 2021 happening from 26th – 29th October as season insurance experts share their experiences and best practices to Empathize, Enable and Engage with clients from acquisition to retention phase. As customers priorities and concerns changes with the current situation, it is time to rid the legacy processes and reinvent with digital solutions & proven CX strategies that help you stay ahead of the game!

This summit is dedicated to bringing practical and insightful sharing from global advisors in the insurance from Redefining the customer experience with higher engagements, Designing customer-centric touch management strategy for customer convenience, Developing actionable insights from customer data and Providing Value-added services beyond non-insurance products and services. Sign up for the 4th Customer Experience Management for Insurance Summit for a unique opportunity to indulge in some of the most talked about trends to stay relevant with the ascending threats, while capitalizing CEM strategies to drive and shape your Customer Experience.

Key Themes at the 2021 CX Insurance Summit!

  • Redefining the Customer Experience to facilitate higher customer engagements
  • Designing customer-centric touch management strategy to achieve omnichannel sales processes for customer convenience,
  • Developing actionable insights from customer data to deliver highly scalable and personalised customer experience  
  • Providing Value-added services beyond non-insurance products and services as a defining factor against competitors

Key Benefits of Attending

  • Rethink and Reinvent – Be engaged in the discussions as the panellist share on emerging competitive customer experience landscape and digital interactions as the new norm in the insurance field, exploring new market trends while harnessing the power of digital capabilities to spice up the customer experience. 
  • Enhanced Networking - Get exclusive exposure to international insurance industry leaders by listening to a line of up experienced insurer and get insights into an effective customer experience strategy. In addition, get to mingle and virtually meet senior decision makers that are facing the same challenges and learn from industry peers on how to improve your current CX strategies and experience management
  • Relatable Case Studies – Be involved in the 10h + practical sharing session as speakers share their practical experiences and critical lessons learnt in delivering & measuring great customer experience, as they overcome pandemic challenges and ride on the digital transformation wave to emerge refreshed with a new take on customer experience.
  • In-depth Workshops - Attend the 4 Pre-& Post Summit workshops as you embark on an expert-lead journey of customer experience excellence and get in depth explanation on how to reinvent your customer experience approach to better meet the changing needs of your customers.  PLUS! Dedicated workshops on finding the Human Touch in The Digital Transformation Era!
  • Service before Sales – Set your eyes on long-term relationships with your customers and remodel your business approach to enjoy higher customer retention and loyalty, simply by engaging in emotional conversations and implementation of strategic engagements. Understand how your customers are thinking with the breakdown of latest customer behaviour and work shift paradigm trends!

Reserve your seat today and take advantage of the early bird discounted prices!

Don’t miss your chance to be involved in the 4th Customer Experience Management for Insurance Summit 2021 and engage in-depth discussions on proven strategies and get first-hand updates on Customer-centric initiatives and best practises that could greatly enhance your organization’s Customer Experience Excellence!

Who should attend

 

The 4th Annual Customer Experience Management for Insurance 2021 bring together senior-level Customer Experience Managers and Strategic Planners in the global insurance landscape and its related stakeholders. You will meet Head/VP/SVP/EVP/Director/Senior Manager/Managers of

·       Customer Experience

·       Customer Management

·       Customer Journey Mapping

·       Customer Operations

·       Customer Service

·       Customer Initiatives

·       Customer Solutions

·       Customer Care

·       Operational Excellence

·       Process Excellence

·       Strategy

·       Strategic Planning

·       Digital Strategy

·       Digital Transformation

Like more information?

Email us today at enquiry@equip-global.com for more information!

Register Now
Register by 16 July 2021 for EARLY BIRD DISCOUNTED RATES!
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The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

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4th Customer Experience Management for Insurance Summit 2021
26 October 2021 - 29 October 2021
Singapore
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