5th Contact Centres Week Asia 2017
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Fabien PelousFabien Pelous
    Customer Contact Centers Program Director,
    Air France KLM
  • Camille ConluCamille Conlu
    Head of International Contact Centres,
  • Fadhel Al HawajFadhel Al Hawaj
    Head of Contact Centre,
    Commercial Bank
  • Pushpalatha BalanPushpalatha Balan
    Global Head – Contact Centre,
    QNET Ltd
  • Prasad NairPrasad Nair
    Head – Customer Care, Quality, Learning & Development,
    Mumbai International Airport
  • Simon KrissSimon Kriss
    Director Customer Operations,
  • Hence SteveHence Steve
    Head of Global Service Delivery & Customer Experience,
  • Antoine CasgrainAntoine Casgrain
    Customer Service Advisor,
    La Banque Nationale
  • Jeremy TanJeremy Tan
    Director, Call Centre Operations,
    Marina Bay Sands Pte Ltd
  • Jayant BhatJayant Bhat
    Director – Contact Centre Operations,
    UAE Exchange
  • Nitaya PhithaksphongsNitaya Phithaksphongs
    Senior Vice President,
    Bangkok Bank Public Company Limited
  • Joachim M JosephJoachim M Joseph
    Vice President & Head of Customer Service Management,
    AmBank Berhad
  • Fermil P AnonuevoFermil P Anonuevo
    Global Operations Director – GSSC,
    QBE Insurance
  • Troy BarnesTroy Barnes
    Chief Customer Experience Officer,
    AIA Malaysia
  • Rudy A DalimuntheRudy A Dalimunthe
    Head of Customer Experience Management,
    PT Indosat
  • Roman NedielkaRoman Nedielka
    Director of Global Customer Experience and Digital,
    Etisalat Group
  • Mynool HossainMynool Hossain
    Head Contact Experience,
    Airtel Bangladesh
  • Andrew WongAndrew Wong
    Senior Manager -Direct Operations,
    ING Direct
  • Diane MagersDiane Magers
    Chairman of the Board,
    Customer Experience Professionals Association
  • Rudyard Von De LeonRudyard Von De Leon
    Director, Customer Care Operations,
    Western Union
View All Speakers

Asia's Leading Contact Centres Event Returns!

The 5th Contact Centres Week Asia 2017 will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management! A Must-Attend!

EMAIL US AT enquiry@equip-global.com for the full AGENDA!

Hear What Past Attendees Said!

"An excellent opportunity to meet and discuss issues with a broad range of senior level colleagues. Excellent Conference"  Deputy Vice President, Prudential Assurance Corporation

“One of the best conferences I have ever been to!” – Senior Vice President, Bangkok Bank

“Excellent event which featured lots of case studies.” -  Head of Contact Centres, Fullerton Healthcare Group

“Contact Centers Weeks Asia is a good networking opportunity, and for us to keep up with ongoing and new methods & technologies available to increasing customer satisfaction and agent retention”  Head of Assistance, International SOS

“ Equip Global’s Contact Centers Weeks Asia  brings together experience from all over the world. It covers all important issues related to contact centers and high-level keynote speakers will share case studies on best practices. The Summit will also provide us with an extraordinary opportunity to network with global experts in the field. A must-attend.” -  Head of Contact Centers, ANZ

Key Summit Highlights

·         Case Studies Hear 20+ experts from the leading companies across different industries -including banking & finance, airlines, healthcare & telecommunication - share their case study experiences and updates on how to improve customer satisfaction, encourage employee engagement and boost agent retention.

·         Best Practices Leading Contact Centre Industry Leaders will share best practices on building a high performance contact center, how to move into cloud, latest contact centre technologies/innovation, bringing social media interactions into contact centers, bridging the divide between IT support and operations etc.

·         Interactive Discussions Join exclusive panel discussions featuring contact center experts as they share life perspectives on hot topics such as integrating social media into contact centers, creating a positive culture and engaging your workforce, latest technologies to apply in your contact centers, and gamification in contact centers etc

·         Detailed Presentations Gain insights from global leaders on strategies to take your customer care to the next level, omni channel customer experience management, create contact center efficiencies and a differentiated customer experience and achieve company alignment across regions for customer centricity

·         In-depth Workshops + Site Tours! Attend 3 Expert- Led Workshops to learn the best practices of developing proven contact centre strategies. Also on the last day, take part in the exclusive Contact Centre Site Tours to elevate your learning experience to a new level! 

Who Will You Meet?

C-Suite Executives, General Managers + Heads/Directors/Senior Managers of:

·         Contact Centres

·         Call Centres

·         Customer Service

·         Customer Care/Management/Marketing

·         Customer Experience

·         Operations


  • Customer Experience Professionals Association
  • CRMXchange
  • Developing Telecoms
  • Social Media Portal (SMP)
  • Telecom Reseller
  • CMO Asia
  • TelcoProfessionals(TP)
  • Elemental
view all partners
Register Now
Register by 4th November 2016 and save up to SGD 1,400!
Get 40%
Cash Back
Terms & Conditions Apply

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PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

For more information visit http://www.iras.gov.sg/irashome/picredit.aspx. Terms and conditions apply.

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5th Contact Centres Week Asia 2017
14 February 2017 - 17 February 2017
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