- Darko Popovic
Group Head of Customer Service
- Renzo Urza
Global Contact Center Training and Design Specialist
- Sandre De Zoysa
Group Chief Customer Officer
- Sarina Pratley
General Manager Contact Centres
- Henriette Jehnert
Executive Director & Head of Multichannel Contact Center Services
- Chapman Lam
Head of Customer Engagement & Life Administration
FWD Life Insurance
- Damian Leach
Executive Director, Head of Collaboration & Communications
Standard Chartered Bank
- Antoine Casgrain
Head of National Contact Centre
- Jacque Lim
Regional Head of Service Delivery Asia Pacific
- Paolo Porrati
Head of Customer Service
- Mynool Hossain
Customer Care Lead
Be at the World's Leading Contact Centres Summit! LIVE ONLINE!
The COVID 19 Pandemic has led to Contact Centre Leaders rethinking its contact centre strategy and how it should plan and manage its contact centre operations.
It has created many operational issues for contact centre operations and it has underscored the need for contact centre resilency, Plus the surge in customer demand and call volumes coupled with remote contact centre operations means that contact centres must evolve and adapt. PLUS! it's accelerated the need for contact centres to deploy digital technologies and transformation to ensure customer engagemnet and optimal customer experience. Businesses must be plan and deploy contact centres of the future which will incorporate the adoption of digital transformation including articifical intelligence, cloud, chatbots, voicebots and self service automation.
The question is how do you do so successfully? How can you ensure your contact centre operations is scalable and easy to set-up for the long term? How can you transform digitally in a seamless and effective manner? What should you do to manage the demands on contact centre operations and agents in the short term amidst COVID 19?
ALL THIS AND MORE WILL BE DISCUSSED AT THE 8th CONTACT CENTRES SUMMIT 2020- LIVE ONLINE!! Don't miss out!
Hear What Past Attendees Said?
"An excellent opportunity to meet and discuss issues with a broad range of senior level colleagues. Excellent Conference" – Deputy Vice President, Prudential Assurance Corporation
“One of the best conferences I have ever been to!” – Senior Vice President, Bangkok Bank
“Excellent event which featured lots of case studies.” - Head of Contact Centres, Fullerton Healthcare Group
“Contact Centers Weeks Asia is a good networking opportunity, and for us to keep up with ongoing and new methods & technologies available to increasing customer satisfaction and agent retention” – Head of Assistance, International SOS
“Great conference! Lots of useful discussions and case studies. I learnt a lot! – Senior Manager Customer Experience, AngkasaPura Airports
“ Equip Global’s Contact Centers Weeks Asia brings together experience from all over the world. It covers all important issues related to contact centers and high-level keynote speakers will share case studies on best practices. The Summit will also provide us with an extraordinary opportunity to network with global experts in the field. A must-attend.” - Head of Contact Centers, ANZ
We understand your concerns!
Equip Global’s 8th Contact Centres Asia Summit, taking place LIVE ONLINE DIGITALLY in 2020, will feature global contact centre industry experts sharing case studies on how they are planning, managing and operating best-in-class contact centres. Unlike other conferences and summits which will provide you with a lot of touch and go information, "sounds good with no real practical value presentations", theoretical knowledge which you can get off the internet or sales pitches from vendors, Equip Global's highly demanded 8th Contact Centre Asia Summit, Live Online will provide you with global successful contact centre strategy & best practice case studies which will contribute to your organizational business strategy!
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