8th Contact Centres Summit LIVE ONLINE 2020
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Darko PopovicDarko Popovic
    Group Head of Customer Service
    Ferratum Bank
  • Renzo UrzaRenzo Urza
    Global Contact Center Training and Design Specialist
  • Sandre De ZoysaSandre De Zoysa
    Group Chief Customer Officer
    Dialog Axiata
  • Sarina PratleySarina Pratley
    General Manager Contact Centres
    ANZ Bank
  • Henriette JehnertHenriette Jehnert
    Executive Director & Head of Multichannel Contact Center Services
  • Chapman LamChapman Lam
    Head of Customer Engagement & Life Administration
    FWD Life Insurance
  • Damian LeachDamian Leach
    Executive Director, Head of Collaboration & Communications
    Standard Chartered Bank
  • Antoine CasgrainAntoine Casgrain
    Head of National Contact Centre
  • Jacque LimJacque Lim
    Regional Head of Service Delivery Asia Pacific
    Aspire Lifestyles
  • Paolo PorratiPaolo Porrati
    Head of Customer Service
    Generali Global Corporate & Commercial
  • Mynool HossainMynool Hossain
    Customer Care Lead
    Robi Axiata
View All Speakers

Be at the World's Leading Contact Centres Summit! LIVE ONLINE!

The COVID 19 Pandemic has led to Contact Centre Leaders rethinking its contact centre strategy and how it should plan and manage its contact centre operations.

It has created many operational issues for contact centre operations and it has underscored the need for contact centre resilency, Plus the surge in customer demand and call volumes coupled with remote contact centre operations means that contact centres must evolve and adapt. PLUS! it's accelerated the need for contact centres to deploy digital technologies and transformation to ensure customer engagemnet and optimal customer experience. Businesses must be plan and deploy contact centres of the future which will incorporate the adoption of digital transformation including articifical intelligence, cloud, chatbots, voicebots and self service automation. 

The question is how do you do so successfully? How can you ensure your contact centre operations is scalable and easy to set-up for the long term? How can you transform digitally in a seamless and effective manner? What should you do to manage the demands on contact centre operations and agents in the short term amidst COVID 19? 



Hear What Past Attendees Said?

"An excellent opportunity to meet and discuss issues with a broad range of senior level colleagues. Excellent Conference" – Deputy Vice President, Prudential Assurance Corporation

“One of the best conferences I have ever been to!” – Senior Vice President, Bangkok Bank

“Excellent event which featured lots of case studies.” -  Head of Contact Centres, Fullerton Healthcare Group

“Contact Centers Weeks Asia is a good networking opportunity, and for us to keep up with ongoing and new methods & technologies available to increasing customer satisfaction and agent retention” – Head of Assistance, International SOS

“Great conference! Lots of useful discussions and case studies. I learnt a lot! – Senior Manager Customer Experience, AngkasaPura Airports

“ Equip Global’s Contact Centers Weeks Asia  brings together experience from all over the world. It covers all important issues related to contact centers and high-level keynote speakers will share case studies on best practices. The Summit will also provide us with an extraordinary opportunity to network with global experts in the field. A must-attend.” -  Head of Contact Centers, ANZ

We understand your concerns!

Equip Global’s 8th Contact Centres Asia Summit, taking place LIVE ONLINE DIGITALLY in 2020, will feature global contact centre industry experts sharing case studies on how they are planning, managing and operating best-in-class contact centres. Unlike other conferences and summits which will provide you with a lot of touch and go information, "sounds good with no real practical value presentations", theoretical knowledge which you can get off the internet or sales pitches from vendors, Equip Global's highly demanded 8th Contact Centre Asia Summit, Live Online will provide you with global successful contact centre strategy & best practice case studies which will contribute to your organizational business strategy!

Like More Information?

Email us at enquiry@equip-global.com!


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PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

For more information visit http://www.iras.gov.sg/irashome/picredit.aspx. Terms and conditions apply.

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8th Contact Centres Summit LIVE ONLINE 2020
30 November 2020 - 02 December 2020
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