3rd Customer Experience Management for Airports Summit 2020
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Jai FerrellJai Ferrell
    Airport Director, Marketing & Creative Services,
    Hartsfield-Jackson Atlanta International Airport
  • Rami HindiehRami Hindieh
    Associate Director, Enterprise Data Management,
    Toronto-Pearson Airport
  • Robert YoungRobert Young
    Former VP Commercial,
    Dubai International Airport
  • Ramdan PradarmaRamdan Pradarma
    Vice President Corporate Planning & Transformation,
    Angkasa Pura Airports
  • Enzo ZangrilliEnzo Zangrilli
    Commercial Director Aviation and non Aviation Development,
    Trieste – Friuli Venezia Airport
  • Ioanna PapadopoulouIoanna Papadopoulou
    Director, Communications & Marketing,
    Athens Airport
  • Sundeep MalikSundeep Malik
    Vice President,
    Zurich Airport International
  • Óscar Oliver CristiàÓscar Oliver Cristià
    Former Commercial Director,
    Aeroports de Catalunya
  • Bryan Cyril DiqueBryan Cyril Dique
    Section Head - Passenger Services,
    Department Of Civil Aviation UAE
  • Andrea GerettoAndrea Geretto
    Commercial and Marketing Director,
    SAVE S.p.A
  • Ireneusz DylczykIreneusz Dylczyk
    Commercial Director,
    Lublin Airport
  • Yann Le PageYann Le Page
    Former Airside Design Director,
    IGA Istanbul New Airport
  • Rajan MittalRajan Mittal
    Snr Manager Quality,
    Adani Airports
  • Torsten HentschelTorsten Hentschel
    Managing Director,
    TH Airport Consulting
View All Speakers

Understanding The Future Passenger: Explore at the World’s Leading Airport Customer Experience Management Platform on How You Can Go Above and Beyond Your Passenger and Customer Expectations

Let Your Airport Experience Take Off to a new stratosphere this coming October 2020 at Equip Global 3rd Customer Experience Management for Airports Summit. Join us at the world’spremier networking and learning platform for Airport Operators & Aviation Authorities to discuss and share insightful experiences on enhancing and adding value to yourcustomer travel experience.

At this year’s Summit, you will discover how your airport can create a seamless customer experience journey, improve operational efficiency, streamline airport processes and reduce waiting time using the latest technologies and innovation, explore how your airport can create a unique airport brand identity, integrate your cultural identity into your airport terminal operations and creating a sense of place within your airport for your customers.

PLUS! You will also hear about how you can effectively recognize your consumer preferences to create a strong commercial proposition and drive actionable change using consumer data. Here, you will hear about proven strategies to improve your entire Customer Journey, what you are constantly looking to do!

A Not-to-be-Missed Conference for Airport Operators serious about Consumer Satisfaction & Raising Customer Experience! 

Key Highlights: Why Attend the 3rd Customer Experience Management for Airports Summit 2020

  • Premier Networking session: Come and meet top players in the industry at this premier networking event to explore and learn about the latest trends and proven strategies that overcome roadblocks to create the ultimate customer experience.
  • Airport as A Destination: Explore how other airports in the world are no longer just a hub, but also a recreational and entertainment location to attract tourists and transit passengers and discuss the strategies you can to utilize at your airport to create an all-round experience
  • Unique Brand Identity: Explore how Airports can create a unique sense of place to differentiate from others by tapping into unique architectural and local cultural heritage and explore how you can create a unique ambience for your airport that your passengers can identify with.
  • Latest Technology: Explore the latest technological trends including self-check-in kiosks, biometrics, big data, chat bot, robotics, mobility, apps and how Airports around the world are using them to transform their customer experience and as well as understand possible considerations before implementation.
  • Better Understand your customer: Hear about how Airports can learn about passenger’s preferences, behavioral and consumption patterns and learn the tools you can use to better understand your customer and create a better personalized experience.
  • Creating the best commercial proposition Hear how your retail and commercial strategy can add to the overall experience and explore how you can create the most suitable retail mix to best-fit your target market.
  • Value Adding your Augmented Products: From Carparks to Amenities to Ticketing to Webpage and so much more. Explore various strategies and airport elements to add value to your customer experience at your airport throughout the value-chain
  • Customer Satisfaction Benchmark: Learn how Airports can best gather data to understand customer satisfaction of visitors and explore how you can use the data to drive positive, actionable change.
  • Operational Efficiency: Explore strategies of how other Airports improve customer experience and reduce waiting times at various pain points including check-ins, baggage handling and border controls that you can apply at your Airport.

So wait no further!

Reserve your seat today and take advantage of the early bird discounted prices! Don’t miss your chance to be involved in 3rd Customer Experience Management for Airports Summit 2020 to elevate your customer experience to newer heights!

Who should attend the 3rd Customer Experience Management for Airports Summit 2020:

From Across Airport Operators & Authorities, Heads/Directors/Managers/Senior Executives, In charge of the following departments:

  • Passenger Experience & Engagement / Customer Experience
  • Customer Service
  • Customer Loyalty/CRM
  • Commercial
  • Sales & Marketing
  • Quality Services/Quality Management
  • Brand Management
  • Retail
  • Retail Operations
  • Airport Services
  • Digital/Digital Transformation
  • Operations
  • Terminal Management

Like more information?

Email us at enquiry@equip-global.com for more details.


  • Airport Suppliers
  • Aviation Update
  • 50skyshades
  • Aviation Pulse
  • Asian Aviation
  • CRMXchange
  • Momberger
view all partners
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Register Before 1 June 2020 to Enjoy Early Bird Discounted Rates!

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The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
  3. Attend the event, learn and network with industry peers
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Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

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3rd Customer Experience Management for Airports Summit 2020
19 October 2020 - 22 October 2020
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