8th Customer Experience Management in Banking Summit Live Online 2021
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Henry R AgudaHenry R Aguda
    Senior Executive Vice President, Chief Technology & Operations Officer and Chief Transformation Officer
    UnionBank of the Philippines
  • Kamlesh VoraKamlesh Vora
    Senior Executive Vice President & Head of Customer Experience
    Kotak Mahindra Bank
  • Laura TengerdiLaura Tengerdi
    Head of Marketing and Customer Experience
    Budapest Bank HU
  • Michael HinshawMichael Hinshaw
    Founder & CEO
  • Cyprian WongCyprian Wong
    Former Head of Design
  • Ian GoldingIan Golding
    Global Customer Experience Specialist
    Customer Experience Consultancy Ltd
  • Khalid RaheelKhalid Raheel
    Chief Marketing Officer
    PT Bank Amar Indonesia Tbk
  • Jacqueline MundkurJacqueline Mundkur
    The Nxt Levels
  • Vijayakumar SubramaniamVijayakumar Subramaniam
    Head of Process Re-engineering
    MARUHAN Japan Bank Lao Co., Ltd
  • Sandeep KheraSandeep Khera
    Former General Manager, Global Service Delivery
    Commonwealth Bank
View All Speakers

Be at the World's Leading Customer Experience Management Platform for BANKING! LIVE ONLINE!

The continously evolving banking landscape, cutting edge competiong, rising consumer expectations coupled with digital transformation has led to banks pouring tremendous resources into transforming its customer experience. This is fully understandable. 
Developing seamless customer experiences builds customer loyalty, promotes greater customer spend, makes employees happier and over time will drive revenues and profitability for the bank. Marketplace differentiation is no longer determined merely by location, price or product. This is especially true for banks, as banks often offer similar products with many consumers perceiving little difference between them. The real differentiation comes with the quality of a bank's customer experience offering - reaching a diverse clientele that includes people who prefer face-to-face with bank staff, to those who are reluctant to adopt branch banking and are more inclined towards a digital experience. 
How then can banks capture the hearts and minds of existing and new customers? What proven strategies can banks adopt to elevate its customer experience? How can banks evaluate customer journeys effectively to provide personalized yet profitable customer experiences? What should banks do to ensure they provide superior digital banking experiences? 
Through case studies and global expert insights, all of the above and MORE will be presented and discussed at the 8th Annual Customer Experience Management for Banking Summit taking place 27-29 July 2021, LIVE ONLINE! This is the must-attend summit if you are serious about driving superior customer experience that generates ROI in your bank for your bank! Don't Miss it! 

10 Key Reasons to Invest and Attend!

  • Create effective roadmaps to developing a customer-centric strategy
  • Find out how you can effectively use Omnichannel strategies to understand your customers, analyse spending data and in turn connect with your customers
  • Develop personalized experiences that put your customers' interests at the core of your products and services 
  • Ensuring you deliver great digital experiences that WOW your customers  
  • Customer Journey Mapping - What motivated that persona to perform that action for instance? What would motivate them to move to the next stage of the journey? What obstacles might they face? 
  • Find out how you act on the massive amount of customer data you have to develop profitable value propositions
  • Analyse how your bank can overcome technology integration challenges that's inhibiting great customer experience
  • Beat Your Competition! Develop unique and effective strategies that will generate ROI on your CX programs
  • Case studies - Hear from globally what banks are adopting and implementing to raise their levels of customer experience 
  • The Platform YOU need to be at - this is where you the opportunity to really ASK QUESTIONS, and EXCHANGE INSIGHTS with global banking CX experts. YOUR FASTEST WAY TO GAIN ACCESS TO INFORMATION! 

Who Should Attend:

From across banks, Heads/Chiefs/Directors/Managers/Senior Executives of the following departments:
  • Customer Experience
  • Customer Engagement
  • Customer Journey
  • Channel Management
  • Customer Insights/Analytics
  • Marketing
  • CRM
  • Customer Service
  • Sales & Distribution
  • Digital Transformation
  • Product Development 

Like More Information?

Email us today at enquiry@equip-global.com


  • Fintech Finance
  • Banking Finance
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Register By 16 April 2021 to Enjoy Early Bird Discounted Rates!

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8th Customer Experience Management in Banking Summit Live Online 2021
27 July 2021 - 29 July 2021
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