9th Contact Centres Asia Summit 2022
12 November 2013 - 14 November 2013
Manila, Phillippines

Our Speakers

  • Sasith FernandoSasith Fernando
    Senior Solutions Architect
    Activeo Singapore
  • Vigneswaran SivanlingamVigneswaran Sivanlingam
    Senior Director of Operations
    TDCX Malaysia
  • Renzo UrzuaRenzo Urzua
    Global Contact Centre Training and Design Specialist
  • Shanadyah MustaffaShanadyah Mustaffa
    Head of Customer Care
    Zenyum Singapore, Malaysia & Indonesia
  • Sandra De ZoysaSandra De Zoysa
    Group Chief Customer Officer
    Dialog Axiata
  • Jacque LimJacque Lim
    First Vice President, Group Head of Operational Excellence, Contact Centres, Group Technology and Operations
    United Overseas Bank
  • Paul HoPaul Ho
    Head of Contact Centre Operations
  • Christalene Jeanita PhilipChristalene Jeanita Philip
    Head of Service Delivery
    Aspire Lifestyles
  • Dr Khaldoon AI - QammazDr Khaldoon AI - Qammaz
    AVP – Global Contact Center, Global Customer Retention and Global Social Media
    Jordan Ahli Bank
  • Peter A. DanielsPeter A. Daniels
    Head, Digital Banking and Agile Coach
    Polaris Bank Ltd
  • Faten EIAzharyFaten EIAzhary
    Group Head of Customer Support
    Kamal Osman Jamjoom
  • Sabarinathan SampathSabarinathan Sampath
    Chief Strategy Officer
    ZNet Technologies
  • Anila FredericksAnila Fredericks
    Head of Customer Service
  • Frederik BisbjergFrederik Bisbjerg
    Senior Vice President, Digital Transformation & Innovation
    National Health Insurance Company - Daman
  • Darko PopovicDarko Popovic
    Chief Operations Officer
    Ferratum Bank
  • Dr Jacqueline MundkurDr Jacqueline Mundkur
    CEO and Founder
    The Nxt Levels Advisory & Senior Adjunct Faculty at School Of Business, NMIMS, Mumbai
  • Amir ButtAmir Butt
    SVP & Division Head Digital Innovation
    MCB Bank Limited
  • Ankit GoenkaAnkit Goenka
    SVP & Head Customer Experience
    Bajaj Allianz General Insurance Co Ltd
  • Hari ShankarHari Shankar
    Senior VP - Customer Experience
    Future Generali India Insurance Co. Ltd
  • Tina TangTina Tang
    Customer Experience & Contact Centres Expert
View All Speakers


In today’s digital environment, delivering great customer experience as well as providing accessible, quick and high quality support has become increasingly important amongst contact centres  across industries including banking, finance & insurance, telecommunications, logistics, transportation, government/public sectors and consumer electronics and is seen as one of the most important triggers for customer retention. Companies are striving hard to remain at the top of their customer’s minds.

With more and more consumers shifting from physical to digital interactions, it is not surprising that in such a competitive landscape, retaining customers is as important as acquiring new customers. As companies deal with the operational challenges posed to their contact centre operations amidst the COVID-19 Pandemic, companies must now also discover new opportunities and face new challenges to transform contact centres digitally.

Equip Global is delighted to announce the dates for the leading 9th Contact Centres Asia Summit 2022, Live Online being 15-18 August 2022. Returning bigger and better, this annual summit is an exclusive platform for cross – industry contact centres leaders coming from various industries to gather and acquire as much learning and networking opportunities about how you can provide the best customer experience with the current digital innovations and strategies that your companies could tap on.    

Renowned cross – industry leaders will be coming together to share their knowledge and discuss about leading industry practices such as development, planning, designing of digital innovations, current and future potential challenges contact centres face, how various digital solutions can be integrated and implemented together to not only improve operational efficiency but also analyse both customer’s data and employee’s performance to come up with new strategies that benefits not only customers but companies as well. Plus, the annual summit will also analyse and discuss best practices and solutions around the biggest contact centre planning and operational challenges including how you can transform your contact centre operations to manage the surge in call volumes and customer demand, how you can plan and deploy remote centre operations successfully, how you can streamline your processes to deliver customer excellence through you contact centre operations and the roll out of omnichannel contact centre management strategies!  


A conference that is truly worth attending and should not be missed by cross – industry contact centres leaders! This is WHERE YOU NEED TO BE AT if you oversee the delivery of great customer experience through contact center operations, and keeping yourself updated with the latest technology software beneficial to your companies!

Why This is a MUST ATTEND for you and your team:

  • Hear about the latest digital technology solutions that is in the market and how you can integrate the various digital solutions into your contact center operations to stay relevant in the competitive digital environment
  • Gain insights on how you can tap on the opportunity of digitalization for improved customer experience via your contact center operations!
  • Learn about how your contact centre operations can identify the ever- changing customer behaviour and be able to provide personalized service for customer satisfaction and customer retention    
  • Effective strategies to overcome challenges related to the creation of omnichannel customer interaction platforms such as cloud, interaction voice response capabilities, evaluating companies from across industries can benefit from digitalization to keep up with the market, utilising big data for customer analytics for improved customer satisfaction
  • In – depth workshops – attend the 4 pre & post summit workshops led by leading contact centre leaders who will guide you on how you can optimize your contact centre operations by focusing on topic such as how companies can fully maximise digital software, providing quick, accessible and high quality support, optimizing customer experience through your contact centre platforms and developing proven solutions for the biggest challenges contact centre leaders globally face.
  • Networking Opportunities – Tap on the aplenty of networking and strategic discussions opportunities to discuss best practices in contact center design, planning, operations and management in today’s market climate! Brainstorm solutions to the most pertinent faced by contact centres and key customer experience decisions makers across industries

Take advantage of the early bird discount and reserve your seat today to not miss a chance to be involved in the 9th Contact Centres Asia Summit 2022 LIVE ONLINE! Opportunities to get your first-hand updates, networking and discussion on global strategies and discovering new innovative solutions to further develop and incorporate methods to upscale your organization’s contact center operations and customer experience management 

Who Should Attend:

The event has been specially developed and will benefit all industries that plan and deploy contact centers and is tailor – made for top decision makers, Head, Vice Presidents, Directors, Managers, Chiefs, Senior Executive from the following departments:

  • Contact Centres
  • Call Centres
  • Customer Experience
  • Customer Management
  • Customer Care
  • Digital / Digital Strategy

From the following sectors Including but not limited to:

  • Telecommunications
  • Banking, Insurance & Financial Services
  • Government, Public Sector, Ministries 
  • Healthcare
  • Consumer Electronics
  • Transport & Logistics
  • FMCG & Retail

Like More Information?

Email us at enquiry@equip-global.com today!


  • e3zine.com
  • CrmXchange
  •  CIOInsights
  • Wire19
view all partners
Register Now
Register by 30 April 2022 for EARLY BIRD DISCOUNTED RATES!

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PIC – 40% cash back when you register for an Equip Global Conference or Training Course

The objectives of the PIC Scheme are the same as those of Equip Global. Both support investment in innovation, productivity and continuous training.

If you are a registered business in Singapore, you can enjoy huge huge tax savings in the form of cash payouts and/or tax deductions when you invest in training of employees. Your attendance at any Equip Global conference or training course is eligible for PIC credits, either as a 40% cash refund or 400% tax deduction. We will provide you with full supporting documentation after the event and assist you in getting the claim completed.

Continuous training and upgrading of your employees is key to the success of your organization. What’s more, boost your tax savings and claim 40% of your registration fee by attending an Equip Global conference or training course today. To do so, follow this simple 5 minute process:

  1. Select, register and pay for your conference/training course of your choice
  2. Complete the PIC form which you can download here: http://www.iras.gov.sg/irasHome/uploadedFiles/Quick_Links/Tax_forms/Business_and_employers/Cash%20Payout%20Application%20Form_B2011_final.xls
  3. Attend the event, learn and network with industry peers
  4. File your receipt (which we will email you), record of attendance (which we will provide you at the event) and the completed PIC form with your accounts department which they will submit to IRAS to process the claim. If you do not have an accounts department or need help with the PIC claim, our staff will be very happy to assist.

Take advantage of the PIC scheme to upgrade your skills, gain the latest information in your field of work, and get access to the knowledge that can help drive your organizations’ performance and productivity.

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9th Contact Centres Asia Summit 2022
15 August 2022 - 18 August 2022
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