Omnichannel Contact Centers Masterclass 2018
12 November 2013 - 14 November 2013
Manila, Phillippines

Your Expert Trainer

Vice President of Customer Experience, Major Telecommunication Operator

Over 17 years of practicioner experience in customer services and contact center operations and is a subject matter expert in omnichannel contact centers strategy, planning and implementation, cust..

About Your Expert Trainer


Omnichannel Contact Centers is becoming increasing critical to business operations and will provide next-generation customer experience. That said many organizations find it very challenging to deliver omnichannel service and this is why we have the Equip Global Omnichannel Contact Centers Masterclass.

This 2-day, practical Omnichannel Contact Centers Masterclass has been specially developed to help companies who are planning to implement omnichannel contact center operations to know how they can develop an effective omnichannel strategy, and successfully plan for, manage and execute the operations as well as for companies who already have existing omnichannel operations the knowledge on how to improve their current processes, systems and customer experience to be a contributor to the overall business profitability and efficiency.

It will provide participants with a more strategic understanding about important topics specific to omnichannel contact centers including how to plan and develop an effective omnichannel strategy, managing omnichannel contact center customer experience, technology requirements for omnichannel contact center efficiency and how you can transform a multichannel contact center operation to an omnichannel one.

As with all Equip Global Courses, the emphasis is very much on the practical and interactive exercises and real-life case studies. In addition to presentations of the subjects, participants will be challenged in actual case studies and project exercises to apply the principles discussed. It will also encourage the attendees to develop the tools to implement change upon returning to their work place.

Who Should Attend?

From Across Industries, Heads/Managers/Senior Executives of:

  • Contact Centers
  • Call Centers
  • Customer Management
  • Customer Service
  • Customer Experience
  • Service Quality
  • IT

7 Key Benefits of Attending This Masterclass:

  1. Find out how you can develop an effective omnichannel contact center strategy
  2. Learn how you can transform multichannel operations into omnichannel operations seamlessly
  3. Understand how you can build a contact center workforce and make people decisions that will deliver your omnichannel contact center strategy
  4. Gain insights on technology requirements and plans needed to have an effective contact center operation
  5. Managing and Delivering Great Customer Experience across your Omnichannel contact center operations
  6. Improve and Measure the Performance of Your Omnichannel Contact Center Operations
  7. Take part in practical project exercises to get a step-by-step guide on how you can effectively roll out a successful contact center operation 

Learn More Details!

For more information on GROUP REGISTRATION DISCOUNTED RATES, email us at for more information.


  • Telecom Reseller
  • CRMXchange
  • Developing Telecoms
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Omnichannel Contact Centers Masterclass 2018
19 September 2018 - 20 September 2018
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