Your Expert Trainer

He has advised companies like Deloitte, Ernst & Young, Google, IBM, GE, Kohler, Morgan Stanley and the world’s largest architects, engineering firms and construction firms, on how to orient their operations toward customers and employees to increase performance.
He works with accounting, AEC, insurance, banking, manufacturing, tech and professional services organizations to help them better understand their most powerful assets—people (employees and customers). He and his company have aggressively innovated the traditional customer journey mapping process to make it significantly more effective by focusing on the action-oriented outcomes of journey mapping.